Car Seat Survey

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It would mean alot to us at A&J Collision Repair if you would take a minute to click the link below and do this 3 question survey about car seats.

Car Seat Survey

If you have any questions don’t hestiate to give us a call at (501)205-1218

Rachel Sharping

Customer Service

1215 Thomas G. Wilson Drive

Conway, AR 72032

 

 

 

Customer Service at A & J Collision Repair

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At A & J Collision we make sure our customer service is top notch. The top five word that our customers use to describe A&J Collision Repair in our google reviews are: great, friendly, excellent, the best and professional. We strive to make the customers experience the best it can be providing the situation. Several of our reviews mention how our customer service is above and beyond anything they have already experienced. With our customer service, we help our customer to speak to their insurance and get everything worked out. Then we make sure that our rentals are setup and even confirm the rental and car availability before our customer comes in for the appointment. We also make a confirmation appointment phone call the day before the appointment to make sure we are all on the same page with the date and time of the appointment. Once you get here for your appointment we will go over some paperwork and have you sign a couple pages, then we will call the rental company to come over to our location and take you back to their locations to get your rental. If the rental company is unable to come get you, or you just need a ride home or to work we can help you with that. While your vehicle is in our shop we will give you a verbal update on the progress of your vehicle every two days. We will also post a daily photo of the vehicle repairs so you can also see a visual progress of the vehicle too. While your vehicle is in our shop any questions or concerns that the customer may have are routed to the customer service representative to be properly handled and addressed. You will be given a call in the morning to let you know our goal on your vehicle, and will be offered a phone call if your vehicle was to get completed sooner. Once your vehicle is finished, you will take your rental vehicle back and they will bring you to A&J Collision Repair. Also, if you need to be picked up or your vehicle delivered to you we can see about getting that arranged to best fit your needs. We will let you look over the vehicle, go over our packet with you, and get any payments needed. If you have any questions even after your vehicle is delivered you are more than welcome to give us a call and you will be routed to the customer service representative for answers. If you ever feel that we can improve on our customer service in some way, please don’t hesitate to let us know about your ideas for improvement. That way A&J Collision Repair can continue to move forward and be the best it can be in the customer service department.

Rachel Sharping

Customer Service Representative

A&J Collision Repair

rachel.sharping@ajcollisionrepair.com

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Are you still wondering what happens behind the scenes after you have dropped your vehicle off?  Well watch this video to find out more, if you have any questions you can call us at (501)205-1218!

1215 Thomas G. Wilson Drive

Conway, AR 72032

How To Handle Your Auto Claim Efficiently

News

An accident can only take seconds to occur but overseeing the entire claims repair process may take days. Traditionally, drivers have been responsible for reporting the claim, arranging for the rental car, getting estimates on the repair work, checking with the shop to see when the work will be done, inspecting the car, picking up the car and returning the rental car.

Fortunately, this does not have to be the case and that’s why it’s a smart idea to contact the insurance specialists at A & J Collision Repair for assistance on your automotive claim.

We offer our customers the ability to not have to worry about the repair process at all and let you stay on track with your busy life.  We know that you may not be familiar with the people that you need to contact to get the proper paper work started, but we do.  Even though you may have been in an accident a couple of years ago, the process is always changing and what you did at that time has probably changed as well.  So do not get frustrated with it just let us handle it for you.

 

I’m Jody Gatchell the owner of A & J Collision Repair.  We have been in business for 17 years in Conway, AR, we are located at 1215 Thomas G. Wilson.  You can reach us at 501.327.1882 or by email at jody@ajcollisionrepair.com.  You can visit our website at www.ajcollisionrepair.com for more information about your vehicles repairs and about us.   Where quality, professionalism and reliability collide.

 

 

 

 

Jody Gatchell

Owner

A & J Collision Repair

jody@ajcollisionrepair.com

Tips To Endure The First Holiday Travel Of The Year

News

New DriverWith the summer season nearly upon us, everyone is gearing up for this summer vacation travels.  This holiday weekend is the start of the summer time vacations that everyone looks forward too. We here at A & J Collision Repair want make sure that you have a safe and fun trip while driving to your destination.

Directions Are Everything

Sure, there are all the stereotypes about men not wanting to ask for directions, and the validity of those stereotypes is for another time. That being said, getting quality directions that you can trust and that you know will get you there is paramount to making your trip as smooth as possible. Calling your destination, be that a brother, grandmother, uncle, or hotel, for directions is a good first step. Not only will they more than likely know the best way to get you there, but they will also probably know go detours in the event of traffic, accidents, or construction.

In the event that your destination doesn’t have good directions for you, there are seemingly endless websites online that will give you turn by turn directions, distances, times, and even maps. Take those with a grain of salt as they may not be completely up to date due to construction changes to traffic patterns, addition or subtraction of exits, or the addition or removal of traffic signs saying which roads you’re allowed to travel on.

Games, Movies, Books, and Snacks

The kids don’t like the 13 hour drive any more than you do, but at least you get to drive. Video games, card games, personal video players, even books (if motion sickness isn’t an issue) are a great way to help make the drive pass for kids. Many of your local electronics stores sell VHS and DVD players that have small monitors already attached for a very reasonable price and allow you to avoid having an entire home entertainment center installed into your car just for road trips.

Make Sure Your Car is Working Fine

Checking your tires for air pressure and tread and checking the oil and coolant in your engine is an easy way to make sure that you’re not one of those families on the side of the road waiting for a tow truck. Every year families find themselves on the side of the road with flat tires from worn tread or bad air pressure or with engines billowing smoke from something that would have cost next to nothing to have checked and fixed ahead of time. Spending a little bit of time and effort up front can save you spending a lot of time and money later.

Check Your Insurance

While you certainly don’t want anything bad to happen, in the event that something bad does happen, it helps to have your insurance information with you. Pretty much any state you’re travelling through will require you to have some sort of car insurance, even if it’s just cheap car insurance. Making sure that you have your insurance information, whether it’s North Carolina car insurance, Virginia car insurance, or another state, is a good way to make sure that if the worst happens, you know what you’re covered against.

Before you set out you should also check to see what your insurance covers in the way of towing, roadside assistance, and rentals in the event something does happen to your car and you need help or another way to continue your vacation. Getting stuck at your destination because your insurance doesn’t cover a rental and your car exploded is no way to spend the your time.

Be Prepared

This is the holiday driving season, when the seeming entirety of the United States driving population will converge on the roads at the same time. Plan ahead to give yourself plenty of time, factoring in stops for food, gas, and just to stretch your legs. Leave early and expect to get to your destination early. Remember that for every great driver out there that will let you merge in front of them there’s somebody that will cut you off and cause an accident if you’re not paying attention. Stay on your toes, relax, and enjoy your vacation this holiday season.

We here at A & J Collision Repair wish you a safe and happy holiday season.  It is the time of the year that I look forwards every year.  Spending time with family and friends is the best.  But if the unexpected happens, you can call us at 501.205.1218 to assist you with your vehicle.

You can learn more about us on the web at www.ajcollisionrepair.com.” Where quality, professionalism and reliability collide.”

Jody Gatchell

 

 

 

 

Jody Gatchell

Owner

A & J Collision Repair

jody@ajcollisionrepair.com

About

A & J Collision Repair is a full service auto body repair shop. We are located at 1215 Thomas G. Wilson Drive in Conway Arkansas 72032. Come by and visit or give us a call at 501.205.1218.
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