Written warranties, who warranties the work we performed to your vehicle.

 Just the other day we had a customer come in for an estimate that we had done some work for in the past.  He had stated that the last repair we had completed for him, his insurance company provided him with a life time written warranty.  He is now concerned that there is a different insurance carrier involved, and that  he might not receive the same type of warranty from them.

 Here at A & J Collision Repair, no matter what insurance company that is involved, we will always provide our customers with a written warranty.  We have even gone one more step, we will provide you with a National Certified Repair Warranty. This warranty will go with you any where in the United States.

 At A & J Collision Repair, collision repair is our only business! At our facility we only perform quality workmanship that we can warranty.  This is what is in the best interest of your vehicle, you and our facility.



Do you have problems seeing the road when it rains during the day, or at night than

Aquapel Glass Treatment is your chance to change the way you see the road while driving in the rain.  Why use Aquapel Glass Treatment?  It causes rain to bead up and run off the windshield causing remarkable vision improvement while driving in the rain.  It repels rain, snow, and sleet.  Ice, snow, bugs and dirt are easier to remove.  An Aquapel treatment will last up to six months in the windshield wiper area, under normal driving conditions, and lasts up to eighteen months on side windows, under normal driving conditions.  How does Aquapel work?  Its hydrophobic glass treatment adheres to glass, forming a chemical bond and increases contact angle of water, causing it to bead and easily shed off glass.  How is Aquapel different different than other rain repellent products?  Aquapel is a fluoropolymer based chemistry vs. the silicone wax based chemistry of other rain repellent products; chemical bond actually adheres to glass, and it lasts at least six times longer; more durable performance.  Aquapel will remain effective after going through a carwash, using glass cleaner and a squeegee to clean car windows, using common glass ammonia-based cleaners, and after using automotive windshield washer fluids.  A University of Michigan Transportation Research Institute study found that a driver’s visual acuity can increase as much as 34% after a car windshield is coated with glass treatment.  The study also found as much as a 25% improvement in a driver’s response time after windshield treatment.  At 48 mph that represents 58 feet.  The key feature of Aquapel Glass Treatment is its improvement of driver safety.  Easier windshield cleaning is great, but being able to see clearly in harsh weather conditions is critical.  So if you have a hard time seeing in the rain while driving, then call us at A & J Collision Repair for your Aquapel Glass Treatment today, bring this newsletter  with you and get 10% off your treatment.

I Had a Car Accident – Now What?


Steps to Take After a Car Accident


Although car accidents are more prevalent in the winter months, what you need to do after an accident never changes. Obviously it is hard to think clearly after a car accident so it is important to know before you get into an accident what to do first and what questions may need answered. This checklist will help you know what to do after a car accident. It is best to review it now and then print it out and keep a copy with you in your car.

 Determine the Extent of Damage or Injuries

Try to stay calm. Panic can make others panic and the situation worse. There needs to be a calm person to determine the extent of damage and to determine if there are any injuries that need immediate medical attention.

File a Car Accident Report with the Police

Even in a minor accident it is important to make sure there is a legal accident report. Do not leave the scene until the police file a full report.


Discuss the Car Accident Only with the Police

With everyone all shook up it can be hard not to talk about what just happened, but that can also lead to you not thinking clearly and accurately about what happened. It is important to limit your discussion of the accident and not to admit any fault or liability. You should talk about the accident with the police and your insurance agent only.


Get the Facts

This is the part most people know to do, but often forget to after the accident for one reason or another. It is important to get names, address, and phone numbers of everyone involved in the accident. A description of the car and license plate number can also be helpful, but make sure you also get their insurance company and the vehicle identification number of their car. Don’t just assume the license plate number will do because most insurance companies only record the type of car and the vehicle identification number, not the license plate number.


Call you Insurance Agent

Call your agent or insurance company’s 800-number immediately, even at the scene with the police if possible. Sometimes the police officer can give your insurance company more accurate information rather than information you may not be recording properly because you are upset by the accident. This can save you a lot of time later waiting for your claim to be processed.


This information was found at:  http://personalinsure.about.com/od/auto/a/aa010410a.htm

Fall in Love


Fall in love with your car all over again, by bring it by A & J Collision Repair to get those scratches and imperfections taken care of.  At A & J Collision Repair we can handle all your exterior vehicle needs from a scratchs to all of your collision needs. Come by and get an estimate and make that vehicle shine.

Narrowing down the blind spot


For years, we’d been setting our side-view mirrors so that they gave us a view of the back corner of our cars. This is the way it’s been done for generations – from grandfather, to father, to us! But we finally discovered something very interesting. The back corner of the car never moves. It always stays in the same exact place. So there’s really no reason to keep an eye on it.

By moving the side mirrors farther out, you can line up all three of your mirrors so they have minimal overlap — and you can see everything behind you and beside you.

Here’s how to do it.

Step 1: Start by setting your rear-view mirror as you normally would.

Then, lean your head all the way to the left so it touches the driver’s window. From that position, set your left side-view mirror so you can see the back corner of your car. Now lean the same distance the other way, and set your right side-view mirror the same way.

Now, here’s what happens. When a car comes up behind you, you should first see it in your rear-view mirror. But as it passes you (let’s say on your left), you’ll see it move to the left side of your rear-view mirror. And as its left headlight disappears from your rear-view mirror, it should instantly show up in your left side-view mirror. There should be no delay. It should slip from one to the other, so you can always see it.

Step 2 – Left-Side Mirror Alignment: Set your left-side mirror so that as soon as the passing car’s left, front headlight disappears from your rear-view mirror, it appears in your left-side mirror.

You might need to make some slight adjustments to your side-view mirrors to make everything line up perfectly. And pulling up next to a line of parked cars (to simulate another lane of traffic next to you) is a good way to do that.

Step 3 – Right-Side Mirror Alignment: Then do the same thing on the right.

Step 4: End result? No huge blind spots.

Driving with the mirrors this way takes some getting used to. You have to learn to rely on your rear-view mirror first. And you’ll have to get used to what your side-view mirrors are now looking at. But, the good news is that your blind spot should now be gone!

The Repair Process


After you have been in an accident, having your car repaired can be very stressful, and you may not know what you need to do next.  Your car is the second largest investment you’re likely to make and preserving its value and your safety is extremely important.  The first thing you should do is get an estimate, our estimator will inspect your vehicle and begin to document the damage caused by the collision.  Once you decide to have your vehicle repaired by us, we will schedule a date for you to bring in your vehicle and at that time we will have you sign a repair authorization form allowing us to repair your vehicle.  The insurance company that is involved must also approve the repair estimate before we can begin work.  Upon receiving the approvals we will begin the process of locating and ordering the parts necessary to repair your vehicle.  Once we receive your vehicle in our shop we will begin the disassembly process.  When the outer panels are removed and the physical structure of the vehicle is revealed, often hidden damage is revealed which is difficult to see and cannot be predicted until we perform a through inspection.  If any hidden damage is found we will write a supplemental report at that time and submit it to your insurance company for approval.  Should we find additional damage, we will need to order additional parts to complete the repair.  At this time we will contact you and update you on the progress of your vehicle, and if anything has affected the completion date we originally gave you, we will let you know now and tell you why.  Your vehicle was manufactured in compliance with tight structural standards.  Exact location and fit of integral parts are critical to the operation and appearance of your vehicle.  If your vehicle needs structural repairs or needs to have panels replaced we will measure your vehicle against published factory specifications and return your vehicle to within the manufacturer’s prescribed tolerance to ensure proper operation.  We will also reapply corrosion protection to your vehicle to meet manufacturer’s standards.  Once all the metal work is completed at this time we will perform a quality control and once again we will contact you with an update on your vehicle.  The next step is to paint your vehicle if needed.  Our technicians will begin the refinish process by applying a primer.  Surface filler is sprayed on to ensure a quality, uniform and smooth surface.  The vehicle is then masked, taped and placed in the paint booth.  We carefully mask your vehicle to protect if from overspray during the refinish process, only the area that needs to be refinished is left uncovered.  We then place your vehicle in our paint booth where paint material is applied.  Your vehicle is then chemically cleaned and tacked, this process removes all outside contaminates that may have been deposited on your vehicle during the repair process.  After this process has been done we apply the basecoat/clearcoat refinish.  Once your vehicle has gone through the refinish process we reassemble your vehicle and schedule a wheel alignment at this time if needed.  Your car will undergo a cleaning, test drive and quality inspection prior to being returned to you.  At this time we will contact you and make arrangements to get you back in your vehicle at your earliest and most convenient time.

Visual Damage Report Tips


Well you’ve just had an accident and now you need to get a visual damage report also known as an estimate on what it will cost to repair your vehicle.  Here are some tips to help you get started on your repair process.  Before you go and get a visual damage report, wash your car and visually inspect your vehicle, you would be surprised at how many people don’t actually take the time to inspect the condition of their vehicle from time to time.  Is there new door dents?  Is the bottom of the car rusting, new scrapes or scratches that have nothing to do with the actual accident?  Are any parts broken or missing?  Once you have accessed the condition of your vehicle you are ready to get a visual damage report.


Sometimes there can be a communication problem when dealing with an auto body shop, or any other service industry business.  Every vehicle situation is different, so when getting a visual damage report on your vehicle make sure you ask lots of questions, a good estimator won’t mind answering your questions and going over everything until you understand your visual damage report in full.  Most visual damage reports today are done on a computer, and when getting a visual damage report from different shops you may end up with different repair cost.  Some of the reasons why this happens may be because one shop is using new manufacture parts while the other shop may be using aftermarket parts; one shop may be repairing the panel while the other shop is replacing the panel; paint techniques may be different, where one shop is using base clear paint and the other shop using single stage paint; or it may be that some part that needs repaired on your vehicle is missed altogether on one visual damage report but not missed on the other visual damage report.  One thing to remember is that when an estimator is assessing the damage to your vehicle, some of the damage may be hidden and not visible until the vehicle is actually disassembled, which can change the price of the visual damage report and may lengthen the repair time.  Another question you should ask when getting a visual damage report is what is your warranty or guarantee on the body repair and paint.  Be sure you read and understand the warranty as these can vary from shop to shop, one may offer only a 1 year warranty while another shop may offer a lifetime warranty.


Having all the information you need and understanding the process will help ease the stress of getting your vehicle repaired.  Here at A & J Collision Repair we want to make this process as painless as possible, we are more than happy to answer any questions you may have, and we don’t mind you calling us if you think of a question you forgot to ask while getting your visual damage report.  Remember you are the one who has the final decision on where your vehicle will be repaired.

Recycled Rides and Stuff that Van




BBBSNCA and A & J Collision Repair team up to donate van


 CONWAY, ARKANSAS. November 4, 2009. Today, Big Brothers Big Sisters of North Central Arkansas (BBBSNCA) announced plans for STUFF THAT VAN charity event. The community is encouraged to donate gifts of new toys, games, and gift certificates for activities such as bowling, Sonic, movies, and more will be used to provide gifts for the family who receives the van, activities for Bigs and Littles to do together, children in the Big Brothers Big Sisters program, and those identified as being in need.  Donations can be made at the event or prior to the event at A & J Collision Repair at 826 N. Creek Dr. Conway, AR and at Big Brothers Big Sisters at 1105 Deer Street, Suite 12, Conway, AR Special thanks are extended to A&J Collision Repair for obtaining and repairing a van, which will be given away to a Big Brothers Big Sisters family.


 STUFF THAT VANsurprise giveaway will take place on Monday, November 23, 2009, at 10:00 am at the business of A&J Collision Repair. A&J is located at 826 North Creek Drive off of Museum Road in Conway. 


 We invite the community to attend this event, meet the family and drop off a gift.  We have had the pleasure of repairing and giving away an automobile the last two years, being involved in our community is vital to the business mission.   Jody Gatchell, A & J Collision Repair 


 We are excited to be able to partner with A&J Collision Repair to offer a van to one of our families, but we wanted to do more. That’s where the STUFF THAT VAN idea came from. Items donated to STUFF THAT VAN will go to support our mission, help provide activities for our Bigs and Littles, and will be used over this holiday season for families and local children identified as being in need.

Amy Stockton, CEO

 For more information on STUFF THAT VAN or BBBSNCA visit our website at www.BBBSNCA.com or A & J Collision Repair at www.ajcollisionrepair.com

New Website Design


As you can see, the website looks a little different. We hope the new layout will help make our interaction with you all that it can be. We would really like to hear what you think about the new site. Send us an email and let us know what you think.


A & J Collision Repair is a full service auto body repair shop. We are located at 1215 Thomas G. Wilson Drive in Conway Arkansas 72032. Come by and visit or give us a call at 501.205.1218.
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