In an effort to better serve our customers, A & J Collision Repair Center has prepared a list of answers to some of our most frequently asked questions. Simply click the link which best represents your question, and the answer will automatically appear at the top of your screen. If your question is not listed below, or you require additional information, please contact an A & J Collision Repair Representative.
- When will the repairs to my vehicle be complete?
- Does A & J Collision Repair make rental car arrangements?
- Is A & J Collision Repair open on weekends?
- What is the warranty policy of A & J Collision Repair?
- When, and to whom do I pay my deductible?
- How long, after repairs, should I wait before washing my vehicle?
- How long, after repairs, should I wait before waxing my vehicle?
- My vehicle is still under warranty. Does it need to be repaired at the dealer?
When will the repairs to my vehicle be complete?
Because of the many steps involved in collision repair it is difficult to estimate the amount of time it will take to complete repairs. Completion time is dependent on insurance approval, parts availability, and compensating for any supplements that may not included in the original estimate. These are only some of the steps involved in the repair of your vehicle, and each step may occur in its own time frame, making it impossible to determine an exact completion date. For this reason, A & J Collision Repair recommends that customers with an available Internet connection monitor the progress of their repair job online from either work or home to get daily updates on their vehicle.
Does A & J Collision Repair make rental car arrangements?
No, you must speak with your insurance company concerning a rental car.
Is A & J Collision Repair open on weekends?
A & J Collision Repair is closed on Sundays, but available on Saturdays by appointment only.
What is the warranty policy of A & J Collision Repair?
A & J Collision offers a lifetime guarantee on all repairs peformed by a member of our service team. To learn more about A & J Collision Repair’s warranty policy, please contact our shop for more information.
When, and to whom do I pay my deductible?
Unless otherwise specified, all deductible payments should be made to A & J Collision Repair upon the completion of repairs to your vehicle.
How long, after repairs, should I wait before washing my vehicle?
After the completion of vehicle repairs, customers are welcome to wash their vehicle as soon as they’d like.
How long, after repairs, should I wait before waxing my vehicle?
After the completion of vehicle repairs, A & J Collision Repair recommends the customer wait at least 90 days before waxing their vehicle.
My vehicle is still under warranty. Does it need to be repaired at the dealer?
No. Not every dealership has their own collision repair facility, and they may send your vehicle elsewhere for repairs. In fact, dealerships are focused on selling cars, and supporting their vehicles with parts and sales. At A & J Collision Repair, collision repair is our only business! Your vehicle’s warranty is with your vehicle’s manufacturer, not the dealer.