Testimonials

 

 

 

 

Customer Reviews and Testimonials for A & J Collision Repair in Conway, AR

The entire staff at A & J Collision Repair in Conway, AR wants to hear about when our customers have experienced excellent service from us.  Now when our customers pick up their vehicle after the repairs, they have an opportunity to let the staff know how well the repairs went by hitting the GONG OF SUCCESS.
To leave us a review, click on a logo below for that site.  We do read everyone of them in our morning staff meetings.
A & J Collision Repair  imgres
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Customer Reviews

The person who worked on my truck did an excellent job on it.  When you walk in for the first time they make you feel at home, and want your business!  Also how you can go online to see how the repairs are going on the truck!  I don’t know how you can improve on your services.  –Jesse

Everyone was very helpful!  -Maggie

A&J Collision is the only place I will take my car to be repaired.  The staff is always courteous & very knowledgable on the repair process.  My car looks as good as when I first bought it.  Thank you for a job well done.  –Kim

The young lady that greets customers (as you first walk in) is very pleasant and professional.  Serena is also pleasant and professional.  We’ll be back if ever we need you again!  Keep up the good work!  -Ron

Thank you for taking such good care of my car!  Staff was amazing!  -Sharlene

I can’t tell you how thankful I am for your hardwork & professionalism!  -Charles

Long time customer, ALWAYS pleased!  -Holly

I have referred your company several times.  –Glen

Your staff took care of problems I had with Hertz.  Thanks!  -Sharon

Just a thought, it might be good to offer to remove the paper on the driver’s floor mat.  My wife got in and it kept moving and getting in her way.  So it may happen to others.  Very Happy Repair.  –Larry

Always happy with the service! –Tim

Excellent!  I am very impressed with my experience!   Keep up the great work! –Heath

I just want to say that ya’ll were the only collision repair shop that even wanted to talk to me about my 65 Falcon Wagon!  I sure am grateful for that.  The wagon is better than I imagined.  Thanks Angela!  I feel like I have been “overhauled”!  Ha!  Thanks!  -Mike

Your staff provided friendly and professional service!  Thank you –Ruby

The efficient way in which A&J Collision Center handled the repairs to my car made up for the frustration that I felt with the insurance company.  A&J eased the pain – great job! –Andrea

Another EXCELLENT experience at A&J collision.  Thanks! Jody! –Jason

Thank you! -Chelsea

Everyone was friendly and professional.  My car looks beautiful! -Loretta

My son loved being shown around & that you guys found his truck in my jeep.  We both loved how great the repairs are & how fast it was done.  Also I am so impressed in how clean it was when I got it back my son complained about my jeep being old before & now he loves it & we can never get rid of it!  THANK YOU J -Christina

Hopefullly I don’t need my car repaired again, but if so A&J is my choice.  Thanks for the candy in the waiting room – “Cinnamon”  Ya’ll were very helpful from start to finish. Thanks again.  –Ramona

You have an amazing business model and, because of the exemplary service I received, I thought you might like to hear my reflections on it.

When my car was damaged, the place to have it repaired was a no-brainer.  Why would I go elsewhere when I’ve already found the best?  That’s why I’m a return customer.  If you ask me (which you haven’t, but if you do…)  your day-to-day operations could easily serve as a robust business plan for anyone striving to increase profitability by excelling in customer satisfaction.  Your repair work (or “vehicle renewal,” as you call it) is superb, your ethics impeccable, and the final results flawless.  To my sensibilities, however what really sets A&J Collision Repair apart is the way you treat customers.  It’s not merely a matter of professional courtesy, but one of sincere friendship.

When I walked in, I was greeted by Sherry’s vibrant smile.  Even when I call in, I’m able to hear the smile in her voice.  Jody then introduced himself with a handshake, offered a little friendly chat, and asked how he could help.  No pressure; no rush.  Next, my car was inspected by knowledgeable technicians, and an estimate was prepared by the ever-efficient and always vigilant Serena who organized my repairs from start to finish and handle my insurance issues.

The entire process was personally overseen by Angela.  She and Serena discussed my repairs with me and, as the job progressed, they kept me updated with online photos.  I had the distinct feeling that nothing would get past Angela’s meticulous scrutiny, so I rested assured that everything, down  to the finest detail, would be done exactly right.

When I picked up my “renewed vehicle,” it was fully repaired (well, except for a couple unnoticeable parts that I was told were on national backorder by the manufacturer) … and fully detailed inside and out!  How’s that for an added perk?  It was your way of saying “Thank you.”  And this memo of reflections is my way of saying “Thank you, too.”

You are good people who respected me as a customer and, just as importantly, as a person.  You did all you could to earn and keep my business by assuring my complete satisfaction  every step of the way.  And you did it with a handshake and a smile.  It reminded me of how it used to be years ago when I could do business confidently with neighborhood tradesmen who knew me by my first name.  I can’t ask for more than that.

I’m writing this simply because I believe integrity, thoughtfulness, and dedication in the discharge of business should be acknowledged and promoted.  Too often today these qualities are in short supply.  But at A&J Collision Repair I found them in abundance.  -Art

 

I have referred your company several times.  –Glen

Thank you for taking such good care of my car!  Staff was amazing!  -Sharlene

The young lady that greets customers (as you first walk in) is very pleasant and professional.  Serena is also pleasant and professional.  We’ll be back if ever we need you again!  Keep up the good work!  -Ron

Long time customer, ALWAYS pleased!  -Holly

Everyone was very helpful!  -Maggie

A&J Collision is the only place I will take my car to be repaired.  The staff is always courteous & very knowledgeable on the repair process.  My car looks as good as when I first bought it.  Thank you for a job well done.  –Kim

The person who worked on my truck did an excellent job on it.  When you walk in for the first time they make you feel at home, and want your business!  Also how you can go online to see how the repairs are going on the truck!  I don’t know how you can improve on your services.  –Jesse

I can’t tell you how thankful I am for your hardwork & professionalism!  -Charles

Your staff took care of problems I had with Hertz.  Thanks!  -Shawn

Jody, Angela, and the staff at A & J Collision did a AMAZING job for us on our vehicle. They went ABOVE and BEYOND to make sure we were up to date on our progress. They did everything perfect, and if it was not perfect, the did it til it was. I will never take a vehicle anywhere other than A & J Collision. OUTSTANDING !! – Chris

I am from AZ. and I was at a shopping center in Conway. After shopping I went to my Van, got in, looked all around and began to back out very slow.I saw a woman walking behind my Van, like people do when you’re backing out of a space, so I stopped. After she passed I started backing out very slow again. I didn’t get two feet of the space and—- crunch— some fellow and I had a little fender bender .My insurance sent me to— A&J COLLISION REPAIR—-. The person who took pictures and estimated the damages said it could be as much as $900.00 depending on wheather there was any structural danage. I was shocked because to the untrained eye, all I saw was a few little scrataches and paint was paint chipped. My insurance Co. was notified, they were OK with the price the price but of course my deductable was $500.00. I took the Van in to the A&J shop. I met the owner, Jody. He took the Van into the shop to look at the damages closer. i was there maybe 45 minutes when Jody came up to me and said the van was ready—–and there would be no charge— I couldn’t believe my ears. Jody said they just buffed the scraches and applied a little paint to the chips. He refused to take any money, at all, for what they had done. So, if you need and work done on your car please do yourself a favor, go to A&J COLLISION REPAIR, IT MIGHT BE FREE BUT REST ASSURED YOU WILL GET THE BEST PRICE IN TOWN ——The work they did was beautiful. – Sam

From start to finish, A & J Collision repair deliver. Every person I had an interaction with, from the receptionist to the owner, was an absolute delight. Everyone there focuses on making every aspect of the customer experience amazing. And it’s no surprise that they deliver on the repair work as well. They even delivered my car as well as returned my rental. Here’s the most impressive part: I wasn’t paying a cent out-of-pocket; another driver’s insurance company was. That didn’t matter to A & J. They treated me as if I was paying for the repairs. Aces 10, these guys. I won’t go to another company.  Joseph

We are very pleased with the service provided by A&J Collision. They were so friendly and work with the insurance company when the total they sent was different then the final cost. They strive to make the experience as easy and stress free as possible. They even offered to drop me off at work! Honest hard working people. Have used them before and will again. They do an amazing job at car detailing too!!!! – Deborah

Let me start by saying, A & J Collision is the ONLY place in Arkansas I would EVER take my car, if I needed auto body work! I brought my wrecked car to them over 6 years ago, and have continued to use them ever since. The staff from the front of the office to the very back, is 100% “all about you”! They reassure you, and you leave knowing you are getting the best quality of service possible. The updates/reports staff gives you throughout the repair process is such a nice perk too. Their new facility is top notch & prices are always spot on with estimates from insurance companies. Each time I saw my car for the first time upon completion, it was perfect and looked like a brand new vehicle (love the “gong”) I have never been disappointed, and honestly, I feel like I’m their only customer every time I visit! Thanks to all of you at A & J Collision, I would highly recommend your services to ANYONE! 🙂 Michelle (very happy customer!)

AJ Collision Repair was beyond awesome. They know how to take care of their customers. First off everyone there is extremely nice!! They call and tell you the progress of your vehicle, they are extremely quick with getting the repairs finished. My car was suppose to be finished after 3 days but finished a day earlier (Which is awesome and very hard to come by at most repair shops). Over all my car looks great and is clean and shiny its back to new. The customer service you receive at AJ is phenomenal, also my finance love getting to ring the Gong!!! – Amanda

Thanks to everyone at A&J that repaired my Scion drove off in a brand new car detailed inside and out was a plus for me. Great job guys. – Christy

I just want to let anyone reading this know that A & J Collision is the only place I trust to fix my “accidents.” I believe my first visit there was around 2004. Over the years and times I’ve used A & J I have always been happy.   I’m embarrassed on part to say, A & J has replaced 3 front bumpers with a (few things added) on two different vehicles for me. They also helped soup up a mustang I use to have. They ordered and put on a cal hood and installed 360 gears. And at one time, helped me with a window I could not get to roll up.  Before my last visit, I was driving done the road and hit a mailbox with my mirror. My mirror was left hanging. I drove straight to A & J’s. the problem was, my mirror has the wires for heating and you can’t just cut it off. They were wonderful. Jodi Gatchell came right out and helped me right then and there. They took my mirror off and set up a time for me to get a new one. I more than appreciate them taking time out of their busy day to do that for me.   The staff there is always friendly and willing to help. I won’t be taking my vehicles any where else. I recommend to anyone who has never been there to check them out. I think it will be your last place you try.   To A & J Collision, THANK YOU!! Thank you for caring about me as an individual and thank you for taking care of my “accidents” over the years. You guys are awesome!! – Rachel

Working with A&J was great – they kept me up to date on each step of the process, always returned phone calls, and left nothing unresolved. The repairs looked great and were done quickly. They did what they said they would do, when they said it. – Roy

A&J did an Amazing job on my car!!! It looked like it rolled off the showroom floor! The customer service was AMAZING!!! Definitely a Recommendation to ALL! – Theresa

great job. Second time I have used A&J. I was very impressed at how fast they repaired my truck. But the service, I can t say enough. Being in the customer service industry myself, I am truely amazed that I am impressed by the service of a body shop. (no offense!) But from past experiences, I expect a greasy, fat man chain smoking and trying to squeeze every penny out of me. At A&J it was nothing like that. Friendly, honest service with a sense of urgency. I live and work more than a half hour away, but after my first experience with A&J, I had no doubt where to take my truck the next time. – Josh

When we’ve had to we’ve always used Jody and his crew. We don’t even get quotes from anywhere else. They are very friendly and professional. Would recommend them to everyone. Awesome job as usual!!! – Jennifer

I had to have a new door handle and lock assembly put on my truck. I chose A&J because of thier reputation and I was not dissapointed! They are great with thier personable customer service approach. They do great and very efficient work. They even picked my truck up and delivered back when I needed back at work. I wil be back, this is a great place and they give you a great experience. – Ryan
 
Going to work at midnight, a bull was jumping across my Buick, it landed on my Hood, then kept going. It was over $4000 damage.A&J suggested 5 days to fix, it only took 4! Thanks so much A&J. Excellent job.5 stars- tommie
 
My experience was the greatest with A &J Collision. Although being involved in a wreck isnt the greatest situation to be in, A & J Collision Center took care of me from the time I brought my car in to have the damage assessed, to the repair. They called and gave me updates on the repair and when it would be finished. Upon picking it up it was detailed very nicely. I did experience an issue with getting a quote from one of the estimaters for a additional paint job for my trunk that had been scratched up when i purchase it, it seems as though that person would forget to call me with the pricing. I do understand that work days can be busy thats the reason i wasnt too upset, just a little dissapointed because I wanted it all done at the same time while i still have a rental. But once the owner found out about the trouble he first apologizes which I admire because in today society when things are done incorrectly an apology seems to never come out right way. He also offered to paint my trunk for free which I was very very suprised but yet thankful for the kind and warm gesture. They dont make home town businesses like this anymore but i can say that I will always remember and cherish my experience with A & J Collision. I would refer them to anyone 🙂  T.Mays

AJ Collision Repair was beyond awesome. They know how to take care of their customers. First off everyone there is extremely nice!! They call and tell you the progress of your vehicle, they are extremely quick with getting the repairs finished. My car was suppose to be finished after 3 days but finished a day earlier (Which is awesome and very hard to come by at most repair shops). Over all my car looks great and is clean and shiny its back to new. The customer service you receive at AJ is phenomenal, also my finance love getting to ring the Gong!!!

Amanda Sayre

Jody & his staff took good care of me and my car after I was rearended in August 2011. His staff took care of handling the insurance company and even helped get me a rental car. Their customer service and level of caring for their customers is top notch! I appreciated being able to watch my car's progress online and they finished in a timely manner as promised. My car looked fantastic and you couldn't tell I had ever been in an accident. I would trust my vehicles to no one else! Jody & his staff took good care of me and my car after I was rearended in August 2011. His staff took care of handling the insurance company and even helped get me a rental car. Their customer service and level of caring for their customers is top notch! I appreciated being able to watch my car's progress online and they finished in a timely manner as promised. My car looked fantastic and you couldn't tell I had ever been in an accident. I would trust my vehicles to no one else!

Amanda Bledsoe

About

A & J Collision Repair is a full service auto body repair shop. We are located at 1215 Thomas G. Wilson Drive in Conway Arkansas 72032. Come by and visit or give us a call at 501.205.1218.
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